Privacy Policy

Last updated: September 18, 2026

HitChaser operates this website and online store, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which provides the technology and infrastructure that allows us to offer the Services.

This Privacy Policy explains how HitChaser collects, uses, stores and, where necessary, shares personal information when you visit our website, use our Services, make a purchase, or otherwise communicate with us.

We process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Personal Information We Collect

The information we collect depends on how you interact with our website and Services.

We may collect:

Contact information, including your name, shipping address, billing address, email address and telephone number.

Payment and transaction information, including payment method, payment status, order details and information necessary to process or administer a purchase. Payment information may be processed directly by our payment providers.

Order information, including products purchased, order date, order number, shipping information, returns, complaints and previous purchases.

Account information, if you choose to create a customer account, including your username, password and account preferences.

Communications, including information you provide when contacting us by email, contact forms or other communication channels.

Technical information, including your IP address, browser type, device type, operating system, network information and other technical information that may be automatically collected when you use our website.

Usage information, including how you navigate our website, which pages or products you visit and how you interact with our Services.

How We Collect Personal Information

We may collect personal information from the following sources:

• Directly from you when you make a purchase, create an account, contact us or use our Services.
• Automatically when you use our website, including through cookies and similar technologies.
• From Shopify and other service providers that help us operate our website and process orders.
• From payment, shipping and other service providers involved in your order.
• From other third parties where permitted by applicable law.

How We Use Your Personal Information

We may use personal information to:

Process and fulfill orders. This includes processing payments, managing orders, shipping products, communicating about orders and providing customer service.

Provide and improve our website. We may use information to operate, maintain, analyze and improve our Services and website.

Communicate with you. We may use your contact information to respond to questions, provide customer support and send information relating to your orders.

Marketing. Where you have provided consent or where otherwise permitted by law, we may send information about products, promotions, news and other marketing communications. You may unsubscribe from marketing communications at any time.

Security and fraud prevention. We may process information to detect, prevent and investigate fraud, unauthorized transactions, misuse and other security issues.

Comply with legal obligations. We may process and retain information when required to comply with applicable laws, accounting requirements, governmental requests or other legal obligations.

Legal Basis for Processing

When we process personal information, we rely on one or more legal bases under the GDPR.

These may include:

• Processing necessary to perform a contract with you, such as processing and delivering an order.
• Processing necessary to comply with a legal obligation.
• Processing necessary for our legitimate interests, such as security, fraud prevention and improving our Services.
• Your consent, where consent is required by law.

Sharing Personal Information

We may share necessary personal information with companies and service providers that help us operate HitChaser and provide our Services.

These may include:

• Shopify and services integrated with Shopify.
• Payment providers for processing payments.
• Shipping and delivery companies for delivering your orders.
• IT, hosting and technology providers.
• Customer service and communication providers.
• Accounting and financial service providers.
• Marketing and analytics providers where permitted by law.

We do not share personal information with third parties for purposes other than those described in this Privacy Policy unless we have a lawful basis to do so or your consent is required and has been obtained.

Shopify

Our online store is powered by Shopify.

Shopify processes personal information in connection with your use of our website and your purchases. Shopify may also use service providers and subprocessors to provide its services.

For more information about how Shopify handles personal information, please review Shopify's own Privacy Policy.

Cookies

We use cookies and similar technologies to ensure that our website functions properly, remember certain preferences and, where permitted, analyze and improve our Services and marketing.

Cookies may be used to:

• Keep products in your shopping cart.
• Remember certain settings and preferences.
• Understand how our website is used.
• Improve website functionality.
• Measure marketing and advertising performance.

You can control or restrict cookies through your browser settings. However, disabling cookies may affect certain features of our website.

Payments

When you make a purchase, your payment information may be processed directly by the payment provider used for the transaction.

HitChaser does not store complete payment card details when these are handled by an external payment provider. Payment providers process payment information according to their own terms and privacy policies.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration or other unauthorized processing.

However, no method of transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy or where we are required to retain the information to comply with legal obligations.

For example, certain information may need to be retained for the period required under applicable accounting and tax legislation.

When personal information is no longer required, we will delete or anonymize it where reasonably possible and appropriate.

Your Rights

Depending on your circumstances and applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate personal information.
• Request deletion of your personal information.
• Request restriction of processing.
• Object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

Some rights apply only in certain circumstances under the GDPR. We may need to verify your identity before processing a request.

Marketing Communications

If you receive marketing communications from HitChaser, you may unsubscribe at any time by using the unsubscribe link included in the communication.

Even if you unsubscribe from marketing communications, we may still send important messages relating to your orders, payments, deliveries or customer account.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

HitChaser is not responsible for how these external websites collect or process personal information. We recommend reviewing the privacy policy of any third-party website before providing personal information.

Children's Data

Our Services are not specifically directed at children.

We do not knowingly collect personal information from children where such collection requires parental or guardian consent under applicable law.

If you believe that a child has provided personal information to us in a manner that is not permitted under applicable law, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example when our Services change or when applicable laws, regulations or other legal requirements change.

The latest version will always be published on this page, with the date of the latest update shown at the top.

Contact

If you have questions about this Privacy Policy, how we process personal information, or wish to exercise your rights, you can contact HitChaser using the contact information provided on our website.

HitChaser
Sweden